FAQ’s

 A home warranty in Utah is a service contract that helps cover the cost of repairing or replacing major home systems and appliances that break down due to normal wear and tear. SilverBack Home Warranty provides Utah homeowners peace of mind by offering affordable protection for HVAC, plumbing, and electrical systems, as well as common household appliances. When a covered item fails, simply file a claim, and we’ll send a licensed Utah technician to diagnose and resolve the issue.

While homeowners insurance protects against unexpected events like fire, theft, or natural disasters, a Utah home warranty covers breakdowns of systems and appliances due to regular use. Together, these policies provide full protection for your home.

SilverBack offers customizable coverage plans for essential home systems such as HVAC, plumbing, and electrical, as well as appliances like ovens, refrigerators, washers, dryers, and dishwashers. Optional add-ons include pool and spa coverage, septic systems, and more. Coverage options vary, so review your plan to understand what’s included.

To request service, you can file a home warranty claim online or call us at 801-686-8927. Our team will dispatch a licensed local technician to inspect the issue. We’ll review the findings and let you know the next steps based on your plan coverage.

Most plans last for 12 months, with the option to renew annually or purchase multi-year coverage. Be sure to renew before your plan expires to avoid any gaps in protection.

Yes. If your plan is purchased during a real estate transaction, coverage starts immediately upon payment. For non-real estate purchases, there is a 30-day waiting period before you can make a claim.

Absolutely. All SilverBack Home Warranty plans are renewable. We’ll notify you before your plan expires, and you can choose between monthly or annual payment options.

Depending on your plan, we cover kitchen and laundry appliances such as refrigerators, dishwashers, ovens, stoves, washers, dryers, and built-in microwaves. You can also add coverage for deep freezers or specialty items.

Yes. Heating and cooling systems are essential in Utah’s climate, and SilverBack provides HVAC coverage for furnaces, air conditioners, ductwork, and thermostats. Maintenance-related issues are not typically covered.

Yes. We cover various plumbing issues like pipe leaks, toilet clogs, water heater failures, and more. Optional upgrades include well pump and boiler system coverage.

Yes, with the purchase of an optional add-on, you can protect your pool, spa, or hot tub under your home warranty.

No. Like all Utah home warranty providers, SilverBack does not cover issues that existed before your coverage began or problems that could have been detected through a home inspection.

Yes, all plans include coverage caps per item or per service call. These limits are detailed in your contract. You can contact our team at 801-686-8927 with any questions.

If the cost of repair or replacement exceeds your plan’s limit, you are responsible for the remaining out-of-pocket costs.

No. Natural disasters such as floods, fires, or earthquakes are not covered. These types of damages fall under homeowners insurance.

Yes, we offer fully customizable home warranty plans with à la carte options for systems like pools, septic tanks, well pumps, and more.

Plan prices vary depending on the coverage selected and property type. Visit our pricing page or call 801-686-8927 for a personalized quote.

Yes. SilverBack offers home warranty coverage for multi-unit properties including duplexes, triplexes, and fourplexes, with pricing adjusted by unit.

Yes. We offer new construction home warranty coverage starting in year two and continuing through year four, once the builder’s coverage expires.

Yes, home warranties are transferable when you sell your home, making it a great tool to increase your home’s market appeal.

Yes. SilverBack only works with licensed, vetted local technicians in Utah to ensure quality repairs and customer satisfaction.

Absolutely. With Utah’s extreme weather, aging housing stock, and rising repair costs, a home warranty plan provides financial protection, convenience, and peace of mind.